Student Engagement Officer

Website DiamondLightSou Diamond Light Source Ltd

Job Title Student Engagement Officer
Job Reference 055/18/TH
Post Type Full time, up to 12 months – maternity cover
Division CEO
Salary information £32,805 to £38,593 (Discretionary range to £44,382)
Application deadline 03/06/2018

Job Description

Diamond are seeking a Student Engagement Officer, to manage our growing programme of student engagement. Diamond has a community of around 70 co-funded PhD students, and busy and growing schemes for undergraduate placements. The engagement officer would act as a key point of contact for students associated with the facility, and would ensure that the quality of experience for students is consistently excellent, and that students and supervisors are well supported.

To coordinate programmes of activities for students (apprentice and undergraduate to PhD level), and act as a key point of contact for students associated with the facility. To ensure that students at Diamond have a single point of contact, and to ensure that the quality of experience for students is consistently excellent.

  • Programme management of the PhD student recruitment scheme, liaising with supervisors internally and externally, funders and other internal teams as required;
  • Participate in projects/work relating to the delivery of the student engagement strategy;
  • Work with across Diamond to communicate, promote and uphold the strategic direction of student engagement across Diamond, ensuring it upholds Diamond’s vision and mission;
  • To provide first line assistance to PhD students at Diamond for all non-project enquiries, and respond to or direct queries as appropriate;
  • To act as data manager for student activities, from recruitment to collecting information of student training and activities to feed into reporting and evaluation;
  • To professionally manage multiple internal relationships (e.g. with legal, HR and communications departments) to coordinate activities relating to PhD studentships;
  • To manage the undergraduate summer and 12 month placement programmes at Diamond, working with internal project supervisors and students;
  • Manage planning and delivery of events for undergraduates and post graduates (e.g. visits and student conferences);
  • Act as a point of contact for enquiries on post-graduate schemes and activities;
  • To support apprentices at Diamond and work with the STFC apprentice coordinator to assist with events and programmes as required;
  • Manage some key aspects of e-learning for students, collecting and ensuring that training materials are available online and tracking their use;
  • Administer social media for students (e.g. administer linkedin groups);
  • To manage the development of the programmes as the organisation grows and the scope of the role increases;
  • Ad hoc line management of agency staff/contractors;
  • Undertake other projects and activities relating to student liaison as required.

Qualification & Experience – Essential

  • Degree or equivalent (preferably in a science subject);
  • Ability to work with multiple partners (internal and external) to deliver successful projects;
  • Organised and highly accurate data management;
  • Clear and confident communicator (with evidence of good presentation skills), who can deliver persuasive and engaging content to a wide variety of audiences;
  • IT skills commensurate with normal office environment;
  • Ability to work independently;
  • Demonstrable experience of stakeholder management;
  • Proven exceptional customer service skills;
  • Experience in running successful events;
  • Working in a busy office environment;
  • Database management experience;
  • Experience of evaluation production/report writing;
  • Experience of matrix working;
  • Experience of line management.

Qualification & Experience – Desirable

  • Web editing and production skills;
  • Experience of working with student audiences in a higher education environment;
  • Previous experience with web editing/e-learning platforms (e.g. blackboard/moodle);
  • Experience in running successful partnership events;
  • Experience of using HR systems.

To apply for this job please visit www.diamond.ac.uk.